Frequently Asked Questions

General

Integrations

Pricing

General

  • Does Sparrow assist with state compliance?

    Yes, Sparrow assists with federal, state, and local compliance. When you work with Sparrow, you can feel confident that your company’s policies and processes adhere to federal, state, and local laws.

  • Does Sparrow provide support for managers?

    Yes, managers are an integral part of ensuring a successful leave experience, so we provide support and training for managers to ensure that they have the information they need to support their direct report through a successful leave and return to work.

  • What types of leaves does Sparrow manage?

    Sparrow covers all types of leaves in the United States and Canada. Whether your team has parental leaves, medical leaves, caregiver leaves, ADA leaves and accommodations, or company leaves, we have you covered.

  • Will we have access to a dedicated account manager?

    Each of our customers has a dedicated leave specialist to help HR, Payroll, and the employee throughout each leave. Our customers say that their Sparrow leave specialist feels like having a seasoned leave expert embedded in their team.

  • How does Sparrow support the employee?

    Sparrow’s leave specialist will manage all employee intake, ensuring the employee understands their company policy, wage replacement options, and job protection. We also work with them to develop a personalized leave plan.

  • How do I work with Sparrow?

    If you’re interested in implementing Sparrow, please schedule a time to speak with our sales team.

    Request a demo

  • How do I start planning a leave with Sparrow?

    If you’re employed at a company that has implemented Sparrow, you can sign up for an account or reach out directly to your dedicated leave specialist.

  • Is Sparrow a software or a third party administrator (TPA)?

    Sparrow is a third party administrator who combines modern software with incredible employee experience.

  • What size and type of clients do you work with?

    Sparrow has happy customers, ranging from startups of a few hundred employees to public companies with thousands of employees, spanning various industries.

Integrations

  • Does Sparrow integrate with my HRIS (Workday, BambooHR, etc.)?

    Yes, Sparrow can integrate with your HRIS via file feed.

  • Does Sparrow integrate with payroll (Gusto, ADP, etc.)?

    Yes, Sparrow can integrate with your HRIS via file feed.

  • Does Sparrow integrate with third party insurance (MetLife, Unum, etc.)?

    Yes, Sparrow manages all associated paperwork for employees and people teams, and they even integrate private insurance plan benefits into each personalized payroll plan.

  • Does Sparrow integrate with state agencies (CA EDD)?

    Yes, Sparrow manages the associated state paperwork for employees and people teams, and they even integrate the benefits into each personalized payroll plan.

Pricing

  • What is your pricing structure like?

    Once you’ve booked a call with our sales team, we’ll create a custom proposal catered to your specific needs.

    Request a demo

  • Do you have discounts for nonprofits?

    Yes, we offer special discounts for nonprofits. If you’re interested in working with Sparrow, please schedule a time to speak with our sales team.

    Request a demo

  • How long is implementation?

    We recommend budgeting 6-8 weeks for implementation. During this time, we’ll review and benchmark your leave policies, get you set up on the Sparrow software, and ensure that we define a great process for you and your team by customizing your workflow.

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