Meet the Team: Mona

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Mona (she/her) is a member of Sparrow’s Customer Operations team. Let’s get to know Mona!


How did you get to where you are?

My journey began in the Banking industry. I was a creative, people-person stuck in the body of an accountant :) I quickly realized I needed more than just numbers in my life. I needed to engage, strategize, and work within a team. I eased into the customer service field then migrated into project management. I quickly learned that I enjoyed all things operations, which propelled me to become an operations manager for a national distribution company. I have always been drawn to anything remotely related to process improvement. Additionally, I have worked in the non-profit sector and volunteered with mission-driven organizations that speak to my heart. Sparrow is the best of both worlds!

What is a fun fact about you?

I sang at a talent show in a mall as a 9th grader in high school and got approached by a producer who was interested in signing me. (Never happened because I was way too shy, but looking back it was pretty cool!)

What did your team do to support you in your first month?

The Sparrow team literally took me under their wing! From day 1, I was led by an amazing training team who not only trained, but were engaged throughout the process, available for questions and demonstrations at a moment’s request. As I exited training, I was warmly greeted by my Team Lead and a host of co-workers and mentors who continue to provide guidance, expert advice, and phenomenal support. The people are literally what makes Sparrow a rare, exciting, and exceptional place to work!

What do you know now about working at Sparrow that you wish you knew on your first day?

I started at Sparrow ready to learn everything about Leave Management in 90 days or less. Lofty goals but not very realistic! I realize now that the world of Leave Management is unchartered territory and ever-changing. It takes an open and curious mind in this role. Finding comfort in learning something new every day is paramount to our success.

What are you most proud of in the last year?

I am most proud of embracing a health journey by improving my eating habits and losing 60 pounds in the last year!

What’s the last show you binge-watched?

The last show I binged watched was Ozark! Phenomenal acting and writing! A must-see if you have not watched it yet.

Want to join our team? Check out our careers page and apply!