Meet the Team: Kimberley

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Kimberley (she/her) is a member of Sparrow’s Customer Experience team. Let’s get to know Kimberley!

How did you get to where you are?

In college, I majored in Economics and Political Science. This nurtured my passion for understanding how people interact with social laws and policies and made me want to work for an organization that helped people positively interact with social policies. When I came across Sparrow shortly after graduation, I was intrigued by Sparrow’s work, which involved breaking down complex leave policies and regulations to its clients and ensuring employees are able to have the smoothest experience possible when navigating these complex laws during major moments in their lives. The Internal Operations role seemed perfect for me as it allowed me to better understand these complex regulations through research and design processes that make taking leave easier.

What is a fun fact about you?

I’ve lived in 8 different countries (United States, South Korea, India, Germany, Argentina, England, Taiwan, and Kenya) over the past 4 years!

What did your team do to support you in your first month?

Two major things my team did to support me during my first month at Sparrow was answer all my questions with no hesitation and encourage me to develop any ideas I had. This helped me ramp up quickly and made me feel even more confident in my role at Sparrow.

What is your favorite part of working at Sparrow?

My favourite part of working at Sparrow is that I get to see research projects come to life. As someone who enjoys research, deconstructing complex laws, and creating new processes, it’s always rewarding to see research translate into products, processes, and services that help others.

The team is also amazing, which makes working at Sparrow all the more rewarding.

What are you most excited about for your role in the next 6 months?

I’m most excited to see Sparrow grow and expand its services. I’m particularly excited to see Sparrow’s expansion to Canada (as that was one of my first major research projects at Sparrow).

What’s the last show you binge-watched?

Money Heist on Netflix. It’s really interesting to see the amount of planning, attention to detail, and contingencies the characters account for in the heists they plan.

What’s the farthest you’ve ever been from home?

Definitely living in Taiwan for 3 months! I really loved learning about the history and culture of Taiwan. One of my favorite experiences was visiting an aboriginal village that lived on one of the mountains. The community was able to sustain itself and maintain most of its traditions in almost all aspects from its social structure to its economics and food, while still evolving over time. I would definitely recommend a trip to an aboriginal village while in Taiwan.

Want to join our team? Check out our careers page and apply!